Open your organisation’s WSD app to follow these steps. Your organisation’s settings and permissions may change which controls you see.

How to do it

  1. 01

    Confirm you signed in to the intended WSD account and approved the device.

  2. 02

    Check that the Vault is visible to the same user in the web workspace.

  3. 03

    Ask an admin to review Desktop sync policy and the device's status if it still does not appear.

Reviewed 30 September 2026Report an issue with this guide ↗