THE WSD HELP CENTRE

Work securely.
Know what happens next.

Practical guides for secure messages, Vaults, File Drops, signatures, verification and your desktop.

49 reviewed guidesUpdated 30 September 2026

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Frequently used guides

Answers to the things people do most often.

Getting startedSend your first secure messageCompose a protected message and check what happened after sending.MessagesChoose how an external recipient opens a messageCompare secure link, email verification, passcode and WSD account access.File DropsSave File Drop submissions to a VaultPut each submission into its own folder instead of a shared root.Signatures & proofVerify a document or message evidence bundleRun the public verifier locally in your browser.Desktop & OutlookInstall We Secure Data SyncConnect authorised Vaults to ordinary folders on macOS or Windows.TroubleshootingA secure link was created but no email was queuedShare safely and check the sender configuration.

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Getting started

5 guides

Getting startedWhat is We Secure Data?A secure workspace for messages, files, approvals and evidence you can check.Getting startedFind your way around the workspaceUse the sidebar and home dashboard to reach the main tools.Getting startedSend your first secure messageCompose a protected message and check what happened after sending.Getting startedWhy some controls are missingPermissions, plan entitlements and deployment type affect what you can use.Getting startedGet help and report a problemCollect the details support needs without exposing secrets.

Messages

8 guides

MessagesWrite and format a secure messageUse the composer for text, lists, links and attachments.MessagesAttach files to a secure messageAdd files before sending so the recipient opens them through WSD.MessagesChoose how an external recipient opens a messageCompare secure link, email verification, passcode and WSD account access.MessagesSet external recipient access expiryControl how long an external recipient can use a message link.MessagesUse Inbox, Sent and FavouritesFind received and sent messages, sort them and keep important ones close.MessagesCopy a link or retract a sent messageReview the actions available on a message in Sent.MessagesUnderstand secure links and email notificationsA secure message can exist even when its notification email was not sent.MessagesOrganise messagesUse selection, folders and bulk actions without losing track of messages.

Vaults

7 guides

VaultsUnderstand Vaults and foldersUse Vaults for protected files and folders, with permissions and optional provenance.VaultsCreate a VaultMake a protected space for a project or group of files.VaultsAdd files to a VaultUpload a file and check whether it has verifiable provenance.VaultsCreate a folder or document in a VaultKeep files organised beneath a Vault's root.VaultsDownload, move or send a Vault fileUse the actions menu on an individual file.VaultsShare and manage a VaultFind owner, sharing, activity and provenance controls.VaultsStar files and recover deleted itemsKeep key files easy to find and understand Trash.

File Drops

6 guides

File DropsFile Drop pages and file requestsReceive secure external submissions through a general page or a request-specific link.File DropsEdit a File Drop pageSet its title, appearance, confirmation and information fields.File DropsCreate a request-specific upload linkAsk someone for particular files without changing the general File Drop page.File DropsShare a File Drop pageGive external people a safe route to send files into your workspace.File DropsWhat an uploader seesThe public File Drop protects a submission before it leaves the browser.File DropsSave File Drop submissions to a VaultPut each submission into its own folder instead of a shared root.

Signatures & proof

5 guides

Signatures & proofRequest a signature on a Vault fileStart the signing flow from the exact file you want signed.Signatures & proofTrack sent and incoming signature requestsFind requests you sent and documents waiting for you.Signatures & proofWhat provenance verification provesUnderstand origin, integrity and the limits of a successful check.Signatures & proofVerify a document or message evidence bundleRun the public verifier locally in your browser.Signatures & proofKeep proof with a Vault fileDownload both the file and its evidence for later checking.

Desktop & Outlook

4 guides

Desktop & OutlookInstall We Secure Data SyncConnect authorised Vaults to ordinary folders on macOS or Windows.Desktop & OutlookUnderstand two-way Vault syncKnow what local edits, downloads and deletions can do.Desktop & OutlookUse Finder and Explorer actionsSend, link or verify files from your desktop.Desktop & OutlookInstall the Outlook add-inSend protected content from Outlook with the workspace manifest.

Account & admin

11 guides

Account & adminUpdate personal settingsManage identity, privacy, notifications and software access.Account & adminControl who can send you messagesSet accepted senders and handling of rejected messages.Account & adminFind your plan and usage limitsCheck entitlements, licensed users, storage, transfer and file-size limit.Account & adminInvite and manage usersReview roles, invitations and per-user access.Account & adminSet company profile and brandingControl the name, logo and colour seen in WSD.Account & adminManage workspace domainsChoose which verified address people use to sign in and which address new links use.Account & adminConfigure company-domain notification emailUnderstand sender authentication and fallback behaviour.Account & adminConfigure Microsoft sign-inChoose local or Microsoft authentication and provisioning rules.Account & adminSet the company desktop sync policyControl registered devices and how local files sync.Account & adminUnderstand independent recoveryFind protected backups and keep customer-controlled recovery keys offline.Account & adminRead public verification statusDistinguish a working workspace domain from published evidence.

Troubleshooting

3 guides

TroubleshootingA secure link was created but no email was queuedShare safely and check the sender configuration.TroubleshootingA file cannot be verifiedCheck that the evidence and every referenced file are present.TroubleshootingA Vault is missing from WSD SyncCheck sign-in, Vault permissions and company policy.

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Work securely.Know what happens next.